Privacy Policy / Kebijakan Privasi

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect include:

• Personal Information: Name, email address, phone number, and profile picture when you register.
• Location Information: We collect precise or approximate location data from your mobile device if you enable us to do so to provide ride and delivery services.
• Transaction Information: Details related to your use of our services, including the type of service requested, order details, date and time the service was provided, amount charged, and payment method.
• Device Information: We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our application and services.
• Match users with driver partners and merchants.
• Process transactions and send related information, including confirmations and receipts.
• Improve, personalize, and expand our application.
• Understand and analyze how you use our application.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the application, and for marketing and promotional purposes.
• Find and prevent fraud.

3. Data Sharing and Disclosure

We may share the information we collect about you as described in this policy or as described at the time of collection or sharing, including as follows:

• With Partners: We share your information (such as name, pickup/drop-off locations, and contact details) with driver partners and merchants to fulfill your service requests.
• For Legal Reasons: We may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect the personal information we collect and process about you. We retain personal information we collect from you where we have an ongoing legitimate business need to do so.

5. Your Rights (Account Deletion)

You have the right to request the deletion of your personal information. You can delete your account and associated data directly through the settings menu in the Jekmo app, or by contacting our support team. Upon request, we will delete or anonymize your personal data, unless we are legally required or permitted to maintain it.

6. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at hello@jekmo.com.

1. Informasi yang Kami Kumpulkan

Kami mengumpulkan informasi untuk memberikan layanan yang lebih baik kepada semua pengguna kami. Jenis informasi pribadi yang kami kumpulkan meliputi:

• Informasi Pribadi: Nama, alamat email, nomor telepon, dan foto profil saat Anda mendaftar.
• Informasi Lokasi: Kami mengumpulkan data lokasi yang tepat atau perkiraan dari perangkat seluler Anda jika Anda mengizinkannya untuk menyediakan layanan perjalanan dan pengiriman.
• Informasi Transaksi: Detail terkait penggunaan layanan kami oleh Anda, termasuk jenis layanan yang diminta, detail pesanan, tanggal dan waktu layanan diberikan, jumlah yang ditagihkan, dan metode pembayaran.
• Informasi Perangkat: Kami dapat mengumpulkan informasi tentang perangkat yang Anda gunakan untuk mengakses layanan kami, termasuk model perangkat keras, sistem operasi, pengidentifikasi perangkat unik, dan informasi jaringan seluler.

2. Bagaimana Kami Menggunakan Informasi Anda

Kami menggunakan informasi yang kami kumpulkan dengan berbagai cara, termasuk untuk:

• Menyediakan, mengoperasikan, dan memelihara aplikasi dan layanan kami.
• Menghubungkan pengguna dengan mitra pengemudi dan merchant.
• Memproses transaksi dan mengirimkan informasi terkait, termasuk konfirmasi dan tanda terima.
• Berkomunikasi dengan Anda untuk layanan pelanggan, pembaruan, dan tujuan promosi.
• Mendeteksi dan mencegah penipuan.

3. Berbagi Data

Kami membagikan informasi Anda (seperti nama, lokasi penjemputan/pengantaran, dan detail kontak) dengan mitra pengemudi dan merchant untuk memenuhi permintaan layanan Anda. Kami juga dapat membagikan informasi Anda jika diwajibkan oleh hukum.

4. Keamanan Data dan Penghapusan Akun

Kami menerapkan langkah-langkah keamanan untuk melindungi informasi Anda. Anda memiliki hak untuk meminta penghapusan informasi pribadi Anda. Anda dapat menghapus akun dan data Anda melalui menu pengaturan di aplikasi Jekmo, atau dengan menghubungi tim dukungan kami.

5. Hubungi Kami

Jika Anda memiliki pertanyaan tentang Kebijakan Privasi kami, silakan hubungi kami di hello@jekmo.com.